ABSA *****

This is a follow up after my last review that I wrote 26 May 2018.

29 May 2018, I received an email from ********** Absa Customer Care reference no. ********** . They informed me that they will give immediate attention to my complaint.

30 May 2018, I phoned the number that was provided ********** 141and spoke to Sean. He said they acknowledged my complaint and will give me feedback on Friday 1 June 2018, about my case. This did not happen at all.

In the mean while I phoned the ConnectZone ********** 557. They’ve informed me that Michelle Sabela is my investigator and that I must phone her, ********** . This line stayed busy the whole day. I phoned the next day again and they gave me another number ********** . She was busy in a meeting and will phone back. Balie phoned me back and they did an interview with me and they will get back to me. Later that day I received an amount of R10 045.73 in my account. I phoned 31 May and asked about the portion of the money that I received back, but what about the outstanding balance?

1 June 2018, I phoned again and I was informed that Lulu is working with my case. She informed me that I only received the money that Absa could recover and they will investigate the outstanding money in my account.

2 June 2018, I received two R1000.00 deposits in my account of recovered cash sends made out of my account. 5 June 2018, I phoned Lulu again to find out what the progression on my case was. They’ve did not make a decision yet, and will get back to me.

My questions are: Why must I wait for a decision to be made if they did pay back R12 045.73 but not the balance of R11 000.00? Why not the exact amount that was ******? Absa have insurance for our money, but why the delay? Are our money safe with Absa? Are there so much *****, that I have to wait from 3 May 2018? To wait more than a month, how am I supposed to survive without a months salary? When will this be solved?