rK
ryno K
1 reviews | Active since May 2018
15 May 2018, 11:49
ABSA *****
Since 4 march 2018 i have been struggling with ABSA bank to look into my account as i suspect ********** transaction that has been done over a 3 month period and the amount accumulate more than R150 000. have opened a case docket at the police after i visited 3 branches of ABSA and a friendly attendant advised me to open a case at the police station and bring the case no to the bank. after doing that i spoke to the manager of the ABSA branch and he phone ***** division they asked for statements of my account. That i gave to the manager and requested that they look into my account from 1 November 2017 to 1 March 2018 as there is alot of strange transactions. Till today 15 May 2018 i have not received any phone call from ABSA ***** so that i can now what is going on in my account and were did the money go to. Please can someone advise me what to do as this money is taken without my permission and ABSA ***** do not even call with a investigation report.
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Absa's replyOfficial
15 May 2018, 20:48Dear Client
Thank you for bringing this matter to our attention. Can i ask you to give us more details, the amounts you are talking about are they withdrawals or purchases or even unauthorised debit orders that you did not give consent to? We need to be clear as to what we are going to investigate and also distinguish and differentiate from the ones done by yourself. We will be grateful if you can provide us with such information.
We will investigate the matter and provide feedback once the matter has been resolved.”
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply15 May 2018, 20:48
Official
Dear Client
Thank you for bringing this matter to our attention. Can i ask you to give us more details, the amounts you are talking about are they withdrawals or purchases or even unauthorised debit orders that you did not give consent to? We need to be clear as to what we are going to investigate and also distinguish and differentiate from the ones done by yourself. We will be grateful if you can provide us with such information.
We will investigate the matter and provide feedback once the matter has been resolved.”
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,