AM
Alan M

1 reviews | Active since Jan 2023

12 Mar 2026, 15:03

ABSA Frauad

I had my ABSA bank accounts hacked over five weeks ago. It happened, almost immediately after I withdrew cash at the bank. I am 79 years old, so an obvious target for *****sters. I can’t afford to repay the amount ******. Over the past weeks I’ve had to borrow money to survive. Now: • I went to the bank three or four times to ask assistance • The Manager told me to stand in the customer services line • The customer services phone the ***** squad then hand me the phone • I have phoned the ***** squad many times to try to find out what is happening. They elevated it • I phoned the credit card company [British Airways], their support was ‘it’s your problem’! Since when I have tried to pay one of my registered creditors and the name was changed during the transaction What to do. I’m open to advice.

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Replies (1)
Absa
Absa's reply12 Mar 2026, 17:11
Official
Dear Customer  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day.  I am looking forward to being of service to you.  Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,