MT
Middah T

1 reviews | Active since May 2015

03 May 2018, 12:42

Absa fradulant ****

Have had 2 unauthorized debit orders of R99 on my cheque account yesterday. The appear on my notification as: "Absa: CHEQ5234, Sch t, 02/05/18 SETTLEMENT/C - NAEDO TRACKED DO, VAR VH /VAR ********** 615, R-99.00" and "Absa: CHEQ5234, Sch t, 02/05/18 SETTLEMENT/C - NAEDO TRACKED DO, DPN /DPN30A10313, R-99.00". I googled this transaction and it appears many people have the same problem. I called ABSA and spoke to a consultant "Tshepo" from the ***** department and then he mentioned he need to transfer me to cards division who are suppose to help me, I had to hold and then Nomama from card division said I need to further be transferred to general enquiries, I had to hold for over 20 minutes with no assistance. I am now spending airtime almost equalling the debits that were **********ly done on my account by trying to report this ********** activity and have it never happen again. Firstly I am disappointed that ABSA does not have proper security measures in place to avoid ***** that has been occurring for years "there are cases of individuals with the same problem". Secondly just trying to report this and sort it out is a pain. I am paying exorbitant amounts in private banking fees to still be dealing with this is unacceptable. I will be initiating a process of closing my account with ABSA after a +20 year relationship.

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Replies (1)
Absa
Absa's reply03 May 2018, 16:23
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd