ABSA Fourways Shocking Service

Went to ABSA Fourways to get some information regarding a paid up homeloan and some guidance regarding the Flexi Reserve and closing the account. I waited an hour for the "Priority Banker" and then asked for more help as she was still busy and there was another person in front of me in the queue. A very nice young lady showed me to the telephone to contact Home Loans and she processed the call which was eventually answered. The young lady I spoke to could not explain the situation or give guidance and advised that she would "transfer me out" to someone who could assist. She put me back into the IVR. That took 15 minutes. I went back to the queue for the Priority Banker and she was still busy. The lady who had been at the front of the queue left saying "2 hours and no service". I waited a couple of minutes and was helped and the lady explained the situation and gave me guidance. This took all of 10 minutes. I cannot believe that there is only one person who can assist. Eventually I left after 2 hours. Unacceptable service. Thank goodness I don't bank with ABSA any more.