Absa Fourways also bad!

Item: Absa
Rating: 1
Author: Kevin Z

Now I've had another long waiting experience at absa. I have waited 40 minutes in a queue at Absa Fourways just to fetch a card. With a queue of over 20 people only now is someone attending to people in the queue. Now I know Fourways is also a bad branch just like Northgate. Its especially bad when you have come here from work.

Helpful (0)

Replies (3)

Kevin Z's updateReviewer Update

10 Sept 2018, 12:50

When I finally got to the counter. Tsepaleng I think her name tag said, then tells me the sms's were sent out in error. That in fact there is no card there for me. I just took time off work

Kevin Z's update10 Sept 2018, 12:50

Reviewer Update

When I finally got to the counter. Tsepaleng I think her name tag said, then tells me the sms's were sent out in error. That in fact there is no card there for me. I just took time off work

Absa's replyOfficial

11 Sept 2018, 12:51

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply11 Sept 2018, 12:51

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's replyOfficial

11 Sept 2018, 13:14

Hi Kevin

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** Progress will be provided within the next 2 working day. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided

Best regards,

Absa's reply11 Sept 2018, 13:14

Official

Hi Kevin

Best regards,

Absa Fourways also bad!

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