ABSA, Four months with no response

This is now my last resort! I've been trying to make an arrangement with ABSA regarding my credit card since 1 August 2019 because I was unemployed. I got so many automated responses (with reference numbers) saying that someone will contact me as soon as possible. After numerous emails still nothing. On the morning of 7 November, I got so frustrated that I forwarded the whole string of emails to any and all email addresses I could find. Now Actionline referred me Contact card, Contact card referred me to Collections. Then I get a message saying that my case is closed, no one from ABSA bothers to contact me to find out what's the story. And then I get an automated email saying a consultant will contact me. I get promise after promise after promise but nothing happens. But they are quick to phone you when your debit order bounces. I complained to the call center consultant that phoned me and they promised to get back to me. And guess what!?!? I'm still waiting almost 2 weeks later. *** ABSA!?!? I've been a loyal customer for almost 19 years and this is the treatment I get... Four months with no resolve on the horizon. Hope someone from ABSA is going to put in some effort But I'm not holding my breath.