ABSA Forex keeps you on hold for hours

A client in Namibia paid my invoice on 28th October - the money is not in my account and I have had no correspondence from ABSA regarding this payment. ABSA Customer services cannot assist me and referred me to their forex. I have been phoning ***and *** and holding for hours. I have tried all three options provided and still I hold. This is not service, come on ABSA, you can do better than this.