ABSA Forex

I work abroad and my salary is paid into my bank account the same route every month for years now, I have an SSI in place and the salary is declared to SARS.

Last month my salary was not in my account after my employer transferred it, so I called ABSA Forex on 28 April and asked where my salary was, the lady told me that it was in the "system" and I would be paid later the same day.

Nothing was deposited, I had to transfer money from my credit card to make sure I had enough funds in my cheque account to cover the debit orders for the 1st May - yes, they came off even if it was a public holiday.

On 2nd May there were still no funds transferred, around lunch time I called them again and asked where my money was, I had to go through the whole rigmarole of declaring the funds again as if there was no SSI in place.

The funds were transferred a bit later.

When I complained and asked if ABSA was going to void the interest charges on my credit card, I was informed that my salary was paid in on the 28th !! Honestly do they think people are that stupid? Including their own employee who helped me on the 2nd?

I rep**** with the email details received from ABSA that the funds were deposited into my account on the 2nd, it’s been a week now and no reply to my question.

Another question just came to mind, refund for the international phone calls??