ABSA FOREX 4 years of frustration

I have been receiving foreign currency every month through my ABSA account for almost 4 years. I have experienced great frustration in getting the conversion done promptly. Extremely long waiting times on the forex call in number, difficulty with negotiating rates, dropped calls. I think that a bank change is in order for me as this service is central to my monthly interaction with the bank. No internet banking exchange option after 4 years is long overdue.