Absa forest Hill rude consultant

I was at Absa Forest Hill to close a 32 days notice account which was done however a month later the same amount of money it use to deduct to my 32 days notice account was deducted and when I came to the bank I was treated unfairly, I was told the amount is hanging in the air and I must just wait until it reflects back. It is an inconvenience cause I had to use the money for something else but instead I was shouted at by Setabata and she told me she's not the one who opened the account I should go be frustrated at the person who opened the account not her