ABSA fore internet banking pp on mobile phones.

I log a new beneficiary 2days ago via the ABSA internet banking website via my laptop. Once the client was loaded I could not pay the client. When you click the NEXT button nothing happens and no error message show. So the confirmation screen does not show. I phone ABSA and the IT support said I must load the new mobile app on m mobile phone, so now I can only do banking via my mobile phone. I cannot think in my wildest dreams why ABSA force people to use the mobile app. What about people that stay in areas where there is not cell phone reception or very bad reception. I use the ABSA banking software a lot via my laptop. Now that means all new client I load in future I cannot pay via the laptop and I must now only use my mobile app. I know of a lot of people that will struggle to pay clients in future , because they cannot use the app on their mobile phones. This is not acceptable. ABSA will lose a lot of clients.