ABSA_Ford Credit, Most Pathetic Service.

Ford Credit: I paid up my car last year and was promised that my logbook would be sent to the nearest ABSA branch. I have waited patiently for months with no feedback. I emailed them and received automated reference numbers immediately, yet nobody has come back to me in months. I am currently selling the car and the buyer wants the logbook, or he won't buy the car, I am about to lose this sale and I am in contact with my attorney regarding claiming for the lose from ABSA. I am absolutely disgusted at how pathetic you'll treat customers that have paid up. I can only imagine how promptly you'll would have called me if I missed a payment!!!