MB
Mareli B

1 reviews | Active since Oct 2015

29 Jul 2016, 19:39

ABSA - Ford Credit

<p>I settled my car's loan in June and phoned ford credit on 1 July to have my registration documents send to the nearest ABSA branch. They said it would take 5 working days. Two weeks later I phoned again. I was told that it was processed, but not send out yet. Another two weeks and 4 calls later(and a bunch of airtime) and they are still confused as to why it has not been send out.Yes, THEY don't even know. They are now sending me from one agent to the next and nothing yet. As far as I know I have 21 days to register my car to my name. I hope this is from delivery date, because I don't want to have to put my car through the test again. I am very close to reporting ABSA and Ford Credit. I really expect better service. </p>

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Replies (3)
MB
Mareli B's update31 Jul 2016, 07:33
Reviewer Update

And this morning they deducted a car payment from my account (just like last month when I had to phone to have it refunded).So I guess it's another hour on the phone with them.

Absa
Absa's reply01 Aug 2016, 08:20
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,

Absa
Absa's reply01 Aug 2016, 08:22
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,