Absa Fochville - Bad management and service

in November 2019 I went to Absa Fochville to get a new bankcard. Then I ask them to please register telephone banking on my card. Which they could not do. They said that telephone banking does not exist anymore. I told them that Ive been using it for the last 20 years. I went to the manager and she did not know either did not know to do it. She took my nr and said she would find out and call me back. Which she did not do. I had to go to another town to get it done. Today I went to Absa Fochville to raise my telephone banking limit on my account. The ladies at customer care stil could not help me with matters regarding my telephone banking account. They only got training in matters regarding internet banking and banking apps. I went to the manager. She said that telephone banking is only for the old people and she did not do anything about it. She did not offer to help me again. I told hrt in other words our old people's money is not good enough for Absa. I had to send the people who came to deliver my bed back because I could not give them prove of payment. After 40 years with Absa we are taking all our business away to another bank. our one savings account we had since 1977. It is ashame.