Absa fobbing clients off with delaying tactics or *********** staf

This is now nearly a month I am not been assisted by your technical or action line. I have given then all the info they asked for but still have no direction and resolution I am applying for a passport online through your Centurion branch and trying to do a payment.

Please tell me what to put in by Bank User ID and the Bank Access Number on the egov site as it wont let me further without these fields. https://ehome.dha.gov.za/eChannel/?token= **********