Absa Flexreseave account

Hellopeter I have being paying extra on my home Loan for the past -+16years because I was advised that when ever I need my money I can apply for a flexreseave account at Absa branch. But to my disappointment it too difficult to open that account. I have being in and out Absa bank from the 25 of September 2018 only to be told that the FICA documents are not going through. And also that if those documents are not through they is nothing they can assist me with. I ask them to call the FICA department so that they can get assistant they tell me that they do not have any contact number for FICA. Please assistant me get my money because I am in disparate need of money. Yours Silver Mokwena My Absa home loan account is ********** 984