ABSA Fleet Cards - Poor services

The client asked for changes , completed cancellation forms and send all the needed documentation for updates on fleet cards at ABSA - we did get back all the emails needed and also a email from Elaine de klerk at ABSA Fleet cards confirming that all documents are received and that changes will be made. now the client received the new Fleet cards and absolutely nothing was corrected the vehicles that needed to be cancelled received cards and registration numbers that should have changed is still the same. and all the costs keep showing on the clients statements.