CP
Cupido P
1 reviews | Active since Jan 2016
18 Apr 2020, 11:15
ABSA FIX MY APP AND CLEAR MY MINUS BALANCE TO PLUS AGAIN LOCK DOWN
When lockdown started my account was on zero
I immediatelly ask to stop all deductions and protect my account.
Since then I wrote emails and tweet and Absa failed in doung this simple asking from a client who like any other client goes through a lot.
Clear my account and stop deductions debit orders.
My app is blocked and no one is at the Absa Branch to assist or on line everything is automated.
Help me
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
20 Apr 2020, 14:16Dear Cupido
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply20 Apr 2020, 14:16
Official
Dear Cupido
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
Kind regards,
Rezona Louw
Group Customer Care
