CP
Cupido P

1 reviews | Active since Jan 2016

18 Apr 2020, 11:15

ABSA FIX MY APP AND CLEAR MY MINUS BALANCE TO PLUS AGAIN LOCK DOWN

When lockdown started my account was on zero

I immediatelly ask to stop all deductions and protect my account.

Since then I wrote emails and tweet and Absa failed in doung this simple asking from a client who like any other client goes through a lot.

Clear my account and stop deductions debit orders.

My app is blocked and no one is at the Absa Branch to assist or on line everything is automated.

Help me

0
Replies (1)
Absa
Absa's reply20 Apr 2020, 14:16
Official
Dear Cupido
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,
Rezona Louw 
Group Customer Care