ABSA FINANCED VEHICLE (CLONED)

I am experiencing very bad service from ABSA's Natis Specialist: AVAF Operations department. In September 2017 I went to have my vehicle license renewed, just to find out the my vehicle has been cloned. My vehicle is still under finance with ABSA. I called them to find out what I needed to do. What a struggle that was. I was transferred from one department to the next, with no assistance whatsoever. When I did get through to the one department, a lady assisted me and said she would follow up and get back to me. Till today I have never had a call back from her, even after lodging a complaint. I eventually in January 2018 got a contact number for the Natis department at ABSA. After getting someone their to assist me, it took them 3 months to actually do something and sort out my cloned vehicle. During this time I have had to go to the license department on various occasions to get this sorted out, spent more than R2000 on getting my cloned vehicle back onto the road again. This was eventually sorted out after 9 LONG months. I had to have data dot put onto my vehicle in order to have police clearance done (which cost me R550..), then once that was done and received the new registration papers, I had to take the vehicle for roadworthy (which cost me another R512.00). Once the whole process was done I had to have new number plates made (which cost me another R200.00).

I requested ABSA to please indicate to me who will be held liable for all of these costs, as this was not an issue that I caused. The Natis Specialist: AVAF Operations indicated to me that they would only refund me the amount that I paid for the roadworthy (R512.00). On the 8th of June 2018 I sent him to invoice as proof of payment for the refund. I have made various follow ups, but am not getting any feedback from him. I find this very frustrating and would like clarity on this matter and why does it take ABSA so long to assist clients