Absa finance vehicle *****

I have been a victim of ***** whereby my original registration paperwork was requested by a ********** car dealership in Pinetown (Durban) whereby Absa released my documents to this dealership. My car is STILL under finance at Absa and they are debiting my bank account monthly for the vehicle. So I would like to know how this is possible for Absa to release my documents as for this car is not even paid up. Notes on system with a **** name requesting my registration paperwork

Further to that the car has been taken off my name by the ********** company and vehicle is currently in Dealer stock in Pinetown according to the traffic department without me signing ANY paperwork or consenting to any changes. I am the owner, never tried to sell my car. I tried to renew my license disc and this is where I realised that something is wrong.

I have not had any luck with Absa pertaining to this matter getting sorted. No calls. No emails. No helpful assistance or any acknowledgment of the urgent matter to be sorted. Numerous calls made from my side with no luck. Each agent gives me a different number or call centre to phone.

This is absolutely shocking service! Above that I also received a ********** call (identified by truecaller) trying to confirm my address “asking if the documentation was received that was couriered to me upon my request” I was not aware of any paperwork per courier. Luckily I did not confirm my new address. The call was dropped quickly after I said there is ***** on my vehicle and I’m trying to get it sorted. This is shocking that so many information is at hand of **********.. Am I a sitting duck now waiting for them to come ***** my vehicle? Absolutely shocking service from ABSA