ABSA FINANCE CALL CENTER CONSULTANTS - I am not happy with their poor service

I am so angry and annoyed with the service I receive all the time with ABSA VEHICLE FINANCE, Firstly I once called to get assistance regarding my payment term, a consultant gave me an email I should use to send my enquiry , then I sent the email and never got any response then I did a few follow up and still got no response. I called again a month later for assistance regarding my first inquiry and didn't get any response again. In January 2019 & early this month FEB 2019 I called several times to ask for their bank account details as I needed to pay my debit order that didn't go through in Dec 2019 , I asked the consultants that assisted me to send me an email or an sms of their bank account details for security reasons but till to day I have not gotten any response .

My worry is that I get arrears that I have to pay yet ABSA consultants are taking their own precious time to assist me.

I hope this goes to the right ears because I am tired of wasting my time and my money calling useless people.