ABSA Finance blacklisted me!!

I logged an enquiry concerning payment holiday on 17 April 2020. Received a Case number C-**********1. A week later (24 April) I received an e-mail stating that this case has been closed - WITHOUT HEARING A WORD FROM ANYONE. I rep**** on the mail and got the same case number. Haven't heard anything again from no one. On 28 April 2020 I decided to phone them. I spoke to a guy named Johnny. I informed him that I am recording the voice call and he confirmed. I explained my situation to him and he said they have a backlog and apologised. I was then informed that, since I did "apply" for payment holiday, it will still go through. As long as I have funds in my account for the debit order to go through, then the debit order will be refunded within 72 hours (3 working days). That did not happen and I received no further feedback or assistance from anyone at Ford Credit!