1 reviews | Active since Dec 2016
ABSA Fica Service worse than EVER !!!!
<p>I have been trying for MORE than a MONTH to get my father's account fica verified. Everytime when I phone I get contradicting information. If ONE person can tell me from the START what that pathetic bank needs, I will do it !!! But everytime you speak to different people and everytime I get different requests. I HAVE HAD IT !! I cannot follow up to check on them. It is NOT my WORK ! I have now spoken to Mrs Mosebjadi, then her teamleader who is now telling me I have to verify his email address as well as the amount of his monthly income. This is the FIRST I hear of this nonsens. I have submitted EVERY document to the letter. The manager at this Watloo branch is conveniently in a meeting. I get NO JOY. One person confirms all documents submitted is in order just to hear the next day that I have to submit a whole different stack of documents. How can this be? From an institution like ABSA? The morew documentd I submit, the more people I have to speak to, the more different sories I get. They are worse than the Post Office and SARS in their customer care combined!!! I have a ***. ONCE a person from ABSA phoned ME, but left no name, no contact number and no information regarding the call. Just that I must CALL BCk AGAIN ! Problem is: whatever the next person is going to request from me, will be difficult to believe that that will actually get the job done. I am so FED UP with ABSA. If this was not a social platform I would really tell them HOW FED UP. Their right hand has no idea what the left hand is doing! And still their redtape mentality is making my life difficult !!! But hey - "they understand" - right? WRONG!!!!!! Annemarie Nortjé: ********** 676 (Not that ABSA will just look outside of their little box and just resolve this matter already).</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
