ABSA Fica & Personal Loan

I opened an account online on the 13th of July and up until a day / 2 ago no one has called me to welcome / onboard me. The only reason why I got call was because my personal loan got approved and I questioned if the current account was opened and the personal loans team escalated that to Private Banking.

I wanted to switch all my accounts to ABSA however this seems to be the biggest mistake that has ever crossed my mind. I app**** for a personal loan which was approved, yet for 2 days I have been waiting for payout as the "new" account has a FICA hold, after I have already visited a branch and sent certified copies to my banker. They also refuse to pay this out to my FNB account to which they have actual statements on.

I think the service is absolutely pathetic and waiting for 3 days for payout after the loan has been approved is very bad service.