ABSA FICA pathetic service.

My husband recently started a new job and since our bond, car finance etc is all with ABSA, he asked me to open an account for him at ABSA. I app**** for the account online, got an confirmation lettter and supp**** it to his new employer. A few days later and nobody has phoned him to arrange card delivery. I customer care agent advised me to go to an ATM and deposit cash into the account in order to get it activated. I tried to do it, but got an error message that the account is not active. My husband went into the brance last week as spoke to Simone Williams, he also submitted the FICA documents again, she advised us the account will be active in 2 hours. Its been a few days now and the account is still not opened! We have submitted FICA documents online, in the branch, but still issues. His employer has paid his salary into this account and we now have no idea where this money is! If we knew this was gonna be the case, he would have just stayed with his current bank as we are now incurring penalties of debit orders and accounts not being paid!