SD
Siphesihle D
1 reviews | Active since May 2016
07 Jan 2025, 16:58
ABSA FICA - not verified not identified
We have a notice account with ABSA used for stokvel savings. In December we spent over 2 hours updating FICA documents and taking fingerprints. The notice for withdrawal was done and we received confirmation that FICA is updated and that we can transact on 6 January 2024. Upon trying to transnact on the account, we receive the error "not verified. not identified" upon contacting the bank several times we are told that the fingerprints of one of the signatories did not register and that we need to come back to the bank. This is unacceptable as this process was done more than once and we are unable to access the stokvel funds, which has inconvenienced many members of the stokvel.
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Replies (4)0
Replies (4)
Absa's replyOfficial
08 Jan 2025, 10:33Dear Siphesihle Dlamini Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Jan 2025, 10:33
Official
Dear Siphesihle Dlamini Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
SD
Siphesihle D's updateReviewer Update
08 Jan 2025, 11:03Thank you for the prompt response Rezona. I have responded to your email with the account number
Look forward to a swift resolution on the urgent matter,
Look forward to a swift resolution on the urgent matter,
SD
Siphesihle D's update08 Jan 2025, 11:03
Reviewer Update
Thank you for the prompt response Rezona. I have responded to your email with the account number
Look forward to a swift resolution on the urgent matter,
Look forward to a swift resolution on the urgent matter,
Absa's replyOfficial
08 Jan 2025, 11:26Dear Siphesihle Dlamini Thank you for your posting. Kind regards,Group Customer CareRezona Louw
Absa's reply08 Jan 2025, 11:26
Official
Dear Siphesihle Dlamini Thank you for your posting. Kind regards,Group Customer CareRezona Louw
SD
Siphesihle D's updateReviewer Update
09 Jan 2025, 20:52 I am writing once again with great frustration. Despite providing the account number as requested, I have yet to receive any updates on the progress of your investigation from you.
Today, the account signatories visited the branch in an effort to resolve the matter, but the service provided by ABSA Business banking unit, particularly by our business banker, was extremely disappointing.
It has been nearly a week and two visits to the branch, yet we are now being told that the signatories must return once more to complete fingerprinting and update FICA requirements. This would be the third time undergoing the same process, yet ABSA has failed to fulfill its responsibilities and lift the hold on the account.
This matter must be resolved as a priority. The client has been cooperative on multiple occasions, but the inability to access funds has caused significant distress to the stokvel members.
Today, the account signatories visited the branch in an effort to resolve the matter, but the service provided by ABSA Business banking unit, particularly by our business banker, was extremely disappointing.
It has been nearly a week and two visits to the branch, yet we are now being told that the signatories must return once more to complete fingerprinting and update FICA requirements. This would be the third time undergoing the same process, yet ABSA has failed to fulfill its responsibilities and lift the hold on the account.
This matter must be resolved as a priority. The client has been cooperative on multiple occasions, but the inability to access funds has caused significant distress to the stokvel members.
SD
Siphesihle D's update09 Jan 2025, 20:52
Reviewer Update
I am writing once again with great frustration. Despite providing the account number as requested, I have yet to receive any updates on the progress of your investigation from you.
Today, the account signatories visited the branch in an effort to resolve the matter, but the service provided by ABSA Business banking unit, particularly by our business banker, was extremely disappointing.
It has been nearly a week and two visits to the branch, yet we are now being told that the signatories must return once more to complete fingerprinting and update FICA requirements. This would be the third time undergoing the same process, yet ABSA has failed to fulfill its responsibilities and lift the hold on the account.
This matter must be resolved as a priority. The client has been cooperative on multiple occasions, but the inability to access funds has caused significant distress to the stokvel members.
Today, the account signatories visited the branch in an effort to resolve the matter, but the service provided by ABSA Business banking unit, particularly by our business banker, was extremely disappointing.
It has been nearly a week and two visits to the branch, yet we are now being told that the signatories must return once more to complete fingerprinting and update FICA requirements. This would be the third time undergoing the same process, yet ABSA has failed to fulfill its responsibilities and lift the hold on the account.
This matter must be resolved as a priority. The client has been cooperative on multiple occasions, but the inability to access funds has caused significant distress to the stokvel members.