1 reviews | Active since May 2025
Absa FICA Nightmare
What gives Absa the right to prevent me from accessing MY money due to their incompetence.
On Wednesday 14 May 2025 I randomly received a sms from Absa to say my accounts are blocked due to my Fica details need to be updated( I went and searched my emails and sms"and no prior communications were received that requested this be done). I immediately contacted the bank and I updated the details via the App as requested. Next day confirmed with another call all was in order and by Friday morning accounts would be open, which was not the case. Friday all my accounts were still blocked. I have phoned the help line numerous times and just being given REALLY POOR service. *********** clueless ru9de staff that clearly are just adding to the problem( I caught 2 staff members lying and then after I confronted the one they cut the call). Spoke then to another lady who promised to phone me back Saturday as she escalated the whole issue.
By the Saturday all is still blocked and can't get a hold of anyone from Absa. I even tried speaking to the Online service desk and the lady prompted me to hold that she will transfer me to her supervisor and just transfered me back to the switchboard.
Went to a Branch and they said I have to phone as they can't assist either.
I have spent about 2 hours just on calls, then also the time away from work etc. To get access to MY money. After all this issues they have the audacity to phone me Saturday morning(thought this was the call I was waiting for) to ask me if I would like to upgrade my services.
Needless to say I am beyond furious and my suggestion to Absa is to make contact with me VERY QUICKLY not only to resolve the issue but also discuss what they intend to do to make up for the frustration and massive inconvenience caused(I had to make other arrangements for planned expenses).
I have already been in contact with Standard Bank and opened a account by them. Absa's ability to resolve this now will determine if I not only open the account by opposition, but also cancel and move my 4 accounts.
Kindly be advised that the FICA hold has been removed, and the account is now active. Apologies for the inconvenience caused.
Regards
Kindly be advised that the FICA hold has been removed, and the account is now active. Apologies for the inconvenience caused.
Regards
Thank you that my accounts are open, but it is still not good enough. Where is the contact from Absa Management. I also did not receive your email as per your first message.
Absa's apologies don't make up the inconvenience, the call time and arrangements I had to make. Absa's management team had the opportunity to go on their weekend where I had to make other plans due to Absa's incompetence.
I expect a call from someone in Absa Management team.
Regards.
Thank you that my accounts are open, but it is still not good enough. Where is the contact from Absa Management. I also did not receive your email as per your first message.
Absa's apologies don't make up the inconvenience, the call time and arrangements I had to make. Absa's management team had the opportunity to go on their weekend where I had to make other plans due to Absa's incompetence.
I expect a call from someone in Absa Management team.
Regards.
An email was sent to ***. I will escalate this to a senior manager to contact you.
Regards
An email was sent to ***. I will escalate this to a senior manager to contact you.
Regards
Just an update on the issue. I have been contacted by Absa Management (Russel) and I am pleased with how they have dealt with the matter further and I would like to thank them for taking my complaint serious the way they did.
I appreciate the outcome and effort on their part.
Kind Regards
Just an update on the issue. I have been contacted by Absa Management (Russel) and I am pleased with how they have dealt with the matter further and I would like to thank them for taking my complaint serious the way they did.
I appreciate the outcome and effort on their part.
Kind Regards
Your feedback is appreciated.
Regards
Your feedback is appreciated.
Regards