JW
Johan W
1 reviews | Active since May 2025
19 May 2025, 14:41
ABSA FICA LOCKUP TWISE IN 3 MONTHS
During February 2025 my account went into FICA lockup with Absa without notification. I spent almost 2 hours at Absa Mosselbay to re-Fica my portfolio. It took Absa 5 days to get my account unlocked. On 14 May we received notification that my account is in FICA LOCKUP again. Not even a full 3 months from February disaster. I went to Absa again on Friday 16 May to Re-FICA my account and it took another 1 and half hour to FICA my account. In both occasions I could not use my cards or anything and let red-faced and embarrassed. I am considering my option now to move to another Bank after 40 years with Absa
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
19 May 2025, 15:57Dear Johan Wolmarans Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply19 May 2025, 15:57
Official
Dear Johan Wolmarans Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
