1 reviews | Active since Jun 2016

20 Jun 2016, 18:10

ABSA FICA INCOMPETENCE

<p>Since January my account was blocked more than 7 times. The necessary documents according the Fica regulations was send to Absa Montana 3 times.<br />After the fourth time I was phoned by a person called Longi who gave me a cell number to call if my account was blocked again, another two times I had to phone him to unblock my account. When this happened again I pay Absa Montana a visit I was assured by two persons the one Alida, that everything was sorted out and my account will not be blocked again. Tonight I wanted to do some eft’s for material that we need on site, guess what my account has been blocked again. <br />Is it possible for a company like Absa to be this *********** and clueless how their own systems work<br />I am speechless, .Tomorrow I will be at Absa Montana, again, hearing excuses and apologies</p>

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Replies (1)
Absa
Absa's reply21 Jun 2016, 07:59
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd