ABSA FICA handling a disaster

I have spent the last 2 months sending and resending documents to ABSA for FICA. Most documents I have sent at least 3 times but I keep getting notifications that I need to submit documents. I even spoke to a consultant on the phone who said that all the documents had been received.A week later and I get another notification.<br> <br> Please sort yourselves out and stop wasting my time!