ABSA FICA DOESN'T WORK

I did sent my fica documentation through by e-mail on 2016.02.17. On 2016.02.29 my account was frozen. I phoned the department and I was told that they had to confirm my ID issue date and address. They still had my home address from 10 years ago on their system. Although I have changed it on several occasions. Somehow they also had a newer date on my ID issue date. How that is possible I don't know. I phoned the department on the 29th of Feb, the 1st and 2nd of March. On the 29th they told me they will sent a request through to unblock my account. Nothing happened. On the 1st they told me the problem is the ID and home address but they have confirmed it with me now and the account will be unblocked . Nothing happened. On the 2nd the same thing again all info verified again. They promise everything is right now. It is now 5 o'clock and still nothing happened. Now I'm holding on for more than 30min waiting for the first available agent. In the meantime my Debit orders didn't go through I can't pay anyone and can't buy food or petrol. This is unacceptable. There are people at Absa not doing there work!