Absa Fica disaster - again!!

Dear absa - you have the absolute worst Fica department and your fica system doesn't function!! I've taken my documentation to a branch 4 x times already this year and I'm still in lock-up!! Even though consultants have verified you have all my necessary documentation and all is in order, I'm left in lock-up with no access to my own money for over a week - again!! You can rest assured that I'll be closing my account with you! I've done more than my part in providing the necessary documentation and I've been a loyal customer for over 15 years!! Your service is shocking!