ABSA FICA

My account has been locked due to FICA since 8 June 2022. I have been to branch countless times and gave in proof of ID And proof of residence. To date it is still locked almost 2 months now.

When I phone the FICA department, they advised my that the consultant that is assigned to my case will call me back - still not correspondence from the consultant.

When I phoned them again - they advised me that the hold cannot be uplifted and that they had to take the documents to the head of the FICA department and have them take the hold off the same day by close of business - this was supposed to be done on 28 July 2022. amnd C We are now sitting on the 1st of August 2022 and I still CANT use my absa card. I AM GETTING REALLY FED UP beyond.

CAN someone please assist me and get the hold off my account.