ABSA FICA Department is useless

My Absa account was blocked sometime in march 2020 without any notification. Money was deposited end of march. I tried to withdraw the money at an Absa ATM, only to be declined, reason being FICA PROBLEM ON ACCOUNT. I went to an Absa branch end of march and was told that FICA Department was closed due to lockdown. I went back to the branch begining of May and was told FICA Department was now open. I submitted all the required documents (passport, permit & proof of address) at the branch was told that I will be resolved after 48hours. I tried withdrawing money after the 48hours but still got the same message that there was a FICA PROBLEM ON ACCOUNT. I went back to the bank and the re-submitted the fica documents. I tried again withdrawing money after the 48hours but still got the same message that there was a FICA PROBLEM ON ACCOUNT. I went back to the bank and the re-submitted the fica documents. To cut the long sorty short, I went to the branch more than 4times and the issue is still not resolved from end of march 2020 to date (today is 4June 2020)!!!!!! I have given them everything they require but still cant access my money. How long do I have to wait before I can access my money. This is pathetic to say the least.