ABSA FICA DEPARTMENT - AN EMBARRASSMENT FOR ABSA

On 2015/08/27 I received a SMS from ABSA to contact their FICA department to supply FICA documentation<br> for my ABSA Business Acc. I phoned *** supp**** in the sms on the SAME day and emailed all documents to the email address supp****. I've also booked an appointment with a business consultant at ABSA Brooklyn on 08h30 - 8 Sept 2015, as I know from experience last year that the people at ABSA FICA does not respond to the emails sent to them. I've sent emails to ask if they received the docs emailed to them with NO response at all. On 08 Sept the business consultant completed my FICA documentation for my business acc. On Friday 10 Sept at 17h00 I wanted to pay salaries and to my utmost dismay, found that my business acc were frozen!! - it happened also last year!<br> This is a formal complaint against the FICA dept of ABSA. It is the most unprofessional, unresponsive service I have ever experienced! Despite the requested docs I've emailed them on 2015/08/27 and the FICA docs submitted via an ABSA Branch Consultant, my account was still frozen. I had to visit the Brooklyn branch again today to get my acc activated again! What a total embarrassment they are to ABSA!