Absa FICA Delay – Account Held Longer Than Promised

I am extremely disappointed with Absa’s FICA process and turnaround time. I submitted all my required ID documents as requested and was advised that the verification would take up to 7 working days. That timeframe has now passed, yet my account is still on hold with no clear feedback or resolution. This delay has seriously affected my ability to access my funds and meet urgent financial obligations. I needed to use my account urgently — as soon as yesterday — but I am still unable to transact. Multiple follow-ups have not provided any concrete assistance or timelines. This level of service is unacceptable for a major bank. I am requesting immediate intervention from Absa to unblock my account or provide a clear explanation and resolution timeline. I hope this matter can be resolved urgently.