ABSA FICA AND CREDIT CARD

Took us 2 years to get FICA finalized on our ABSA accounts when moving to Knysna, more than 10 visits to the branch to get resolved. Accounts was blocked continuously whilst submitting the same documents over and over again. Last week I submitted a request for new credit card due to chip being damaged on the old one. Branch told me to phone credit card division directly. I phoned them from branch. Followed up a week later and was told that request was not submitted correctly and process have to be done from scratch. Spend so much money on phone calls and fuel due to a total lack of competence.