DS
Daniel S
1 reviews | Active since Oct 2021
05 Oct 2021, 15:26
ABSA Fica
Received an SMS from Absa on 26 Sept requesting that I need to verify my particulars (FICA). On 29 Sept the necessary was handed in at Absa and I was told that it would be checked and if necessary the relationship manager would contact me if any other was required. Today 5 Oct. I tried to do an online transaction and the account is blocked. Relationship manager informs me that she will check and revert back to me. My question to Absa is this: Why inform the customer that the Fica process must be completed within one month and then the above happens?
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Absa's replyOfficial
06 Oct 2021, 10:50Dear Daniel Steffens Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care
Absa's reply06 Oct 2021, 10:50
Official
Dear Daniel Steffens Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care