ABSA FICA

I received a mail and phone calls from ABSA to please come into a branch and submit my FICA documents. I went into my local branch at the beginning of Feb 2016 with relevant documents, and was told that they are offline, but that I could leave my documentation and they will FICA me as soon as the system came online. Clearly this was just a ploy to waste my time. <br> I received another call from ABSA around the 15th of Feb regarding my FICA information not being up to date. I explained the situation to the consultant, who ensured me that he would contact the branch and that the branch would contact me if there were any issues.<br> And yesterday when I was trying to pay for goods my card was declined. I ran out to the ATM just to get a message that my account is not FICA complaint. <br> ABSA did not even inform me that my account will be frozen.<br> <br> So today I will have to go to waste my time, my employers time and my clients time to got into a branch to FICA AGAIN because some idiot could not do their job. Why should I pay for such a bad service. Please explain to me how you will compensate me for time lost and embarrassment caused due to your incompetence.