MT
Marianna T

1 reviews | Active since Mar 2023

24 Mar 2023, 20:03

ABSA fees ridiculous

ABSA tygervalley management,Elize Theron,does not respond to my emails. Their staff gives me wrong information. They said that I will pay banking fees if I draw a check account 3 months banking statement, which is false. It is for free. I wanted to close my dormant moneybuilder account,because I see sms fees are subtracted from this account.The consultant said she will stop the sms fees from moneybuilder.Still sms money is being subtracted.The account is empty.She said the moneybuilder account cannot be closed,but that it is for free.2 weeks back I decided to transfer R2500 to the moneybuilder account.Immediately R75.32 was subtracted from this account.The description: transfer fees recovered. I did the transfer via my app.My understanding is transfer between the same accounts are for free.This issue I emailed to the consultant and branch manager,Elize Theron.They ignore your email.My monthly banking fees for February, was R380,for March thus far R353.This minimum fees I can get away with,is homeloan,R69,Gold card R115,credit card R55=R232,but it is always much more.They say they fo not have a cheaper option for me.As soon as my homeloan is paid off,I shall leave this money making bank

0
Replies (1)
Absa
Absa's reply27 Mar 2023, 08:15
Official
Dear Marianna Theron

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint isC-***8 Kind regards,Group Customer Care
Basani Hlungwane