jC
jackie C

1 reviews | Active since Oct 2018

16 Oct 2018, 12:44

Absa FEES a joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had stopped all my debit orders at the service provider as well as with Absa numerous times, yet debit orders were still going of on my account, I was being charged for each returned debit order even though I stopped them at my Absa. Out of frustration I stopped using the account. I requested a credit record just to make sure all is fine to my surprise Absa has placed a default against my name for the amount of R2116 for that cheques account that I stopped using due to their bad service. I thought this was not worth the fight and decided to go and pay the R2116, yet to my surprise the amount is now R15000.00 all for services fees. Absa wants to collect over R15000.00 in services fees for an account that has not been in use for about 8 months, yes and listed me with no warning. It seems like these fees are highly "blown up"!!! I dont have the money to pay it and yet if I dont this will still reflect on my credit record. Why should I pay for services not rendered?????????????????????????????

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Replies (1)
Absa
Absa's reply16 Oct 2018, 21:45
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd