Absa feel nothing for loyal customers
<p>A while ago I decided to close all my Absa accounts since they declined my home loan application and all other banks aproved it. After a few phone calls on why I wanted to close my accounts and explaining that they are te only bank that declined me (Even Though Ive been banking with them for over 25 years) They finaly approved the Home loan</p> <p>Long story short I decided to stay with Absa, My Credit Card account I had allready settled and closed - I now simply want to re open a Credit Card on my account - Got an email to say its been aproved on a certain credit limit and waited for over a month calling every week to hear whats going on and everytime they tell me they will escalate the matter. Just got of the phone with the call centre and apparently the system declined it over 2 weeks ago, no phoned me, no explained why its been declined nor whas a lower credit limit sugested.</p> <p>I maybe should have moved banks allready as with Absa you deal with computers and not with any person directly</p> <p>I need a credit card asap as im going overseas soon even if its a credit card with a R1 limit, ill atleast be able to use it with a positive balance</p> <p>Absa may I please have a Credit Card as I had before or should I threaten to close my accounts every single time before I get any help</p>
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
