TS
Tiaan S

1 reviews | Active since Apr 2017

18 May 2024, 13:58

Absa FastBuy confusion and no feedback

Good day, I opted for the option to sell my Absa financed vehicle through the FastBuy platform. The process in itself was hassle free and had no issues. However, after the vehicle has been hander over to the dealer, on the platform itself it reflects as the deal is pending and not concluded. The after the dealer entered the 6 digit pin and I received an SMS stating that the dealer had also already made payment. I also selected to pay the shoftfall amount over the remainder of the finance term which is 57 months. So I want to know what will happen to the existing account on my credit profile, will the exisiting account be closed and a new account listed with the new amount and installment or how does this now work? If someone from Absa can please get in contact with me to assist me

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Replies (1)
Absa
Absa's reply20 May 2024, 09:40
Official
Dear Tiaan Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsPravesh BejayCustomer Value Management