Absa Fast buy platform - Unhappy client

I sold my car through Fastbuy in June 2024. The experience was rather long but okay until it came to sorting out the amount that I would need to pay for the shortfall. I opted for this process mainly because of the +/- 40% discount which was app**** and in addition I was advised of addition 50K reduction due to interest adjustment which dropped my shortfall amount. This was later reversed (50K reduction) and reason given was the system error, so the principal amount stands as the shortfall.

I have noticed that I have a default as missed payment on credit bureau which is incorrect information therefore, I cannot apply for any finance due to the listing. Should they have communicated their terms and conditions for the use of AbsaFast buy I would have not sold my car through this process.

Only opted to sell the vehicle due to opportunities outside the country and when that didn’t materialize, I came to realize that I cannot get finance, a number of queries made for Absa’s assistance and updates have not been attended to.

What I am most disappointed in is that there was no mention of what impact this process will have on my credit profile, as it is now I am in need of a vehicle… I am one unhappy client and you have lost a client.