KS
Kingsley S
1 reviews | Active since Jan 2022
20 Dec 2022, 16:54
Absa fast asleep
On the First of December I wrote to ABSA as a result of their failure to update my father's address. This was their prompt response however nothing has yet happened despite another 2 emails I have sent to them. Greetings Kingsley Stone Social Media Attachments Thu, 1 Dec, 08:38 to me
Dear Kingsley Stone
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with the account or ID details and address of your parents and the error message received on the banking app by close of business 02 December 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
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Absa's replyOfficial
21 Dec 2022, 08:58Dear Kingsley Stone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply21 Dec 2022, 08:58
Official
Dear Kingsley Stone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Best regards,