Absa - false promises and confliting information - spamming, what a mess!

Absa phoned me to offer me a credit card, pre-approved me and requested documents. I have called in twice, been told my card is with CCD ready for delivery. Yesterday I receive a SMS about the vat increase on my card, which I incidentally have not received yet. I called today and they told me that my application has expired because they took too long to validate my documents and/or did not receive them. I have evidence of the emails being sent. Now they want me to do a whole new application, cannot tell me whether my old documents were validated so I can continue and append what is now needed. I have asked why they are sending me sms when I am not a client and they said I am on the system. What a mess! What have you done with my documents ABSA, why am I receiving contradicting information whenever I call and why are you sending me messages if my application is so called expired? What about my right to privacy, you are now spamming me. The team leader was not available to talk to. I was given a long reference number ********** ********** 7520 and spoke to Manthe Magagane today.