AV
Adele V
1 reviews | Active since Nov 2017
13 Nov 2019, 11:26
Absa False Information on Credit Bureau
Absa updated on the credit Bureau that I have not paid my vehicle finance for 8 months which is incorrect. This has not only impacted my credit score but credit applications. *Due to this my credit application was declined twice. How does a bank update false information and impact a clients credit score. I can't check my credit profile and wait 20 working days for a depute to be finalized. I have spoken to Marco at absa who has also escalated to ITC ref 162 978 40 and confirmed premiums has been recieved. Check and double check..
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
13 Nov 2019, 16:52Dear Adele
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply13 Nov 2019, 16:52
Official
Dear Adele
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
AV
Adele V's updateReviewer Update
16 Nov 2019, 11:53Expected feedback as per the email (Ref above time frame) was yesterday. I've contacted XDS who confirmed the incorrect details of 8 months missed premiums still reflects on my credit report.
Please forward the email correspondence to XDS so I can forward it on to a manager at XDS who will fast track it on his side.
I should not have to follow up on an error absa makes.
This should be rectified immediately. Someone at Absa sent a status update which was incorrect. Absa should take accountability for this. I shouldn't be phoning to check if Absa is doing what they supposed too. What frustrates me more is when I called in the first time, I was told to send my XDS credit summary for Absa to check. What Mickey mouse ******* is that.
YOU MUST FIX THIS ABSA!
Please forward the email correspondence to XDS so I can forward it on to a manager at XDS who will fast track it on his side.
I should not have to follow up on an error absa makes.
This should be rectified immediately. Someone at Absa sent a status update which was incorrect. Absa should take accountability for this. I shouldn't be phoning to check if Absa is doing what they supposed too. What frustrates me more is when I called in the first time, I was told to send my XDS credit summary for Absa to check. What Mickey mouse ******* is that.
YOU MUST FIX THIS ABSA!
AV
Adele V's update16 Nov 2019, 11:53
Reviewer Update
Expected feedback as per the email (Ref above time frame) was yesterday. I've contacted XDS who confirmed the incorrect details of 8 months missed premiums still reflects on my credit report.
Please forward the email correspondence to XDS so I can forward it on to a manager at XDS who will fast track it on his side.
I should not have to follow up on an error absa makes.
This should be rectified immediately. Someone at Absa sent a status update which was incorrect. Absa should take accountability for this. I shouldn't be phoning to check if Absa is doing what they supposed too. What frustrates me more is when I called in the first time, I was told to send my XDS credit summary for Absa to check. What Mickey mouse ******* is that.
YOU MUST FIX THIS ABSA!
Please forward the email correspondence to XDS so I can forward it on to a manager at XDS who will fast track it on his side.
I should not have to follow up on an error absa makes.
This should be rectified immediately. Someone at Absa sent a status update which was incorrect. Absa should take accountability for this. I shouldn't be phoning to check if Absa is doing what they supposed too. What frustrates me more is when I called in the first time, I was told to send my XDS credit summary for Absa to check. What Mickey mouse ******* is that.
YOU MUST FIX THIS ABSA!
Absa's replyOfficial
18 Nov 2019, 11:06Dear Adele
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply18 Nov 2019, 11:06
Official
Dear Adele
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management