ABSA - false bad credit reports toprivate clients

Severely Angry with ABSA My daughter is in uni and was have student loans which I stand guarantor for. I am a private client with multiple contracts with them.... It has a debit order which has been tick over for three years. Somehow the debit order is deleted from their system. Now I get called by collections saying I am overdue.. Sp I say ok, lets sort it out I ll pay. Then she informs me that this will be reported to the credit companies on my record. I ask her whose fault it is. she says its mine, So i ask why was the debit order deleted. She says we cant tell me that. Then she says its my responsibilty to ensure its paid. I said - "yes I set up a debit order with you, as per standard practice" she says sorry its my fault. I lost it at that point. At no point, even though its clearly an error in their IT systems, did she say yes we can sort it out and we wont report it to the credit listings. *** you ABSA, I will another bank, plenty out there, Tha absolute disregard and lack of customer s****s is astounding.