Absa failure to resolve my cash send funds

Good Morning I have experienced bad service from Absa & its employees namely Karabo Motlhasedi at Florida Branch,Goldman Street, Roodepoort. On 15 September 2020, BrandM8 Agency that handles the All Gold Vula iFlava Competition sent me cash send of R1000. 16 September I then went to Absa branch ATM to withdraw cash. I started from 1st ATM, to second until the 3rd. I received the following information on receipts: 1st slip: transaction was unsuccessful and will be reversed automically. 2nd slip: cashsend already redeemed. I asked the security whats the problem he told me ATMs have been having a problem and lots of people experienced such inconvenience that week. I went inside the branch & spoke to the security & Karabo. We tried the inside ATM, the same thing happened. Karabo confirmed that the entire week Absa had a problem with their ATMs and lots of people complained. He then took my details to check with cash send department, I have been sent from pillar to post till this day. I still have correspondence emails with him. But so far nothing has been resolved. I once received a call from one of the employees at cash send department in October and he told me the issue will take a long time as the money was returned to the agency BrandM8 finance department and then they have to release the money again. Since then no one has been in contact with me. This is so frustrating, I don't understand how can Absa treat its clients in this manner. So I decided to approach Hello Peter because I tried to reach them but to no avail. I feel ignored